Refund Policy
Refund Policy
At ANM Lumina Digital Pty Ltd, we take immense pride in the uniqueness and quality of our artwork. Each piece is meticulously crafted, reflecting our commitment to excellence and creativity. Given the bespoke nature of our art, we generally do not offer refunds once a piece has been created, particularly for custom-made orders. However, we recognize that exceptional circumstances may arise, and we are dedicated to ensuring your satisfaction.
Policy on Refunds
Custom and Unique Artworks:
- Due to the personalized and bespoke nature of our artwork, we do not typically offer refunds once a piece has been created. This policy is especially applicable to custom-made orders that are tailored to your specific requirements and preferences.
Exceptional Circumstances:
- We understand that there may be unique situations where a refund is warranted. If you believe you have a compelling reason for requesting a refund, please reach out to us at support@amn-lumina-digital.com. We evaluate each request on a case-by-case basis to ensure fairness and satisfaction.
Evaluation Process:
- Upon receiving your refund request, we will conduct a thorough review of the details and rationale provided. Our team will carefully consider the circumstances and determine whether a refund is justified. If we find that your reason meets our criteria, we will proceed with the refund process.
Commitment to Customer Satisfaction:
- Our foremost priority is your satisfaction. While our standard practice does not include offering refunds for unique and custom artworks, we are committed to addressing any concerns you may have. We aim to find a satisfactory resolution that upholds our commitment to quality and customer service.
Contact Us
Inquiries:
- If you have any questions or concerns regarding our refund policy, or if you wish to discuss a potential refund, please contact us at:
Effective Date: This policy is effective as of June 1, 2024.